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Ticket format

  • For OpenXcell issue reporting, adhere to the specified ticket format guidelines to ensure clear and efficient communication. Include key details like problem descriptions, steps to reproduce, expected behavior, and relevant visuals or error messages. Following these guidelines facilitates smoother issue resolution and helps maintain effective communication throughout the process.

A) Email id :​

To, Email-id : support@openxcelldevops.zohodesk.com and devops@openxcell.info

CC, Email-id : Must be looped in PM or TL

B) Subject line :​

1. [Stage Name] Setup : [Project Name]
• Stage name : i.e (development, stage, or production)

2. [Issues] : [Stage Name] - [Project Name]
• Issues : i.e., errors, warnings, infrastructure related keys or console access, run commands for projects)

C) Environments Format :​

1. For New Setup (Development),

• Project Name : 
• PM Name : 
• TL Name : 
• Developer Name : 
• Technology Stack : (i.e Nodejs, Java, Python etc)
• Technology Version : 
• Gitlab Repo : 
• Branch Name : 
• Readme Updated : Yes/No
• Code Updated : Yes/No
• Services Required : 
• RDS (Database) 
• S3 Folder (Public or Private) 
• S3 Access (Console, Programmatic or both one)
• SES (For mail setup)
• Cognito Pool


2. For New Setup (Staging or Production),

• Project Name : 
• PM Name : 
• TL Name : 
• Developer Name : 
• Technology Stack : (i.e Nodejs, Java, Python etc)
• Technology Version : 
• Gitlab Repo : 
• Branch Name : 
• Readme Updated : Yes/No
• Code Updated : Yes/No
• Services Required : 
• RDS (Database) 
• S3 Folder (Public or Private) 
• S3 Access (Console, Programmatic or both one)
• SES (For mail setup)
• Cognito Pool
• AWS Account Details : 
    • Credential along with region
• Domain Details : 
    • Credential along with domain name


3. For Any issues,

• Project Name :
• Issue Description :  
• Gitlab Repo with Branch : 
• Snapshot  or text of logs : 
• Notes :

D) Ticket Example :​

• Development/Staging/Production Setup
    
   Subject: Development: Project Name
   Define the requirements followed by (C - 1 & 2)

• Issues
    
   Subject: Issue: Stage Name: Project Name
   Specify the requirements followed by (C - 3)